Head of Operations
20 hours ago
Job Description – Head of Operations (Frank Ross)
Position: Head of Operations
Location: Kolkata, West Bengal
Reporting To: Managing Director
Business Scale: ₹600+ crore turnover | 300+ pharmacy outlets
Role Overview
The Head of Operations will lead 300+ pharmacy outlets across West Bengal, ensuring operational excellence, profitability, and sustainable growth. The role requires a strategic leader with expertise in large-scale retail operations, compliance, and people management.
Key Responsibilities
- Lead day-to-day operations across outlets, ensuring SOP compliance and service quality.
- Drive revenue growth, profitability, and cost efficiency.
- Manage supply chain, inventory, and regulatory compliance.
- Strengthen customer experience and implement digital initiatives.
- Mentor regional/zonal managers and build a performance-driven workforce.
Qualifications & Experience
- Postgraduate in Management.
- 12–18 years in retail/pharmacy/FMCG operations, with multi-store leadership (200+ outlets preferred).
- Strong knowledge of compliance, supply chain, and customer service.
- Exposure to digital transformation in retail is an advantage.
Key Skills
- Strategic and execution-focused leadership.
- Strong people management and communication skills.
- Customer-first mindset with focus on efficiency and profitability.
Job Types: Full-time, Permanent
Pay: ₹2,000, ₹2,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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