Senior Customer Experience Manager

Key Responsibilities:- Develop a customer-centric strategy to optimize sales channels.- Align service initiatives with corporate objectives.- Design, implement, and manage training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer feedback and operational needs.- Collaborate with channel managers to...

Key Responsibilities- Define, design and implement a customer service strategy tailored to the new product range and sales channels.- Align customer service initiatives with broader company goals.- Design, implement, and manage customer service training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer...

Assistant Retail Store ManagerWe are seeking a highly motivated and customer-focused Operations Manager to support the daily activities of our retail outlet. The role involves managing sales, supervising inventory, merchandising, and overseeing additional services like home deliveries and spa operations.Key ResponsibilitiesDeliver exceptional customer...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: KolkataJobType: full-timeWe are seeking an experienced and dynamic Senior Customer Success Manager to lead our customer success initiatives, focusing on building and nurturing long-term relationships with our school partners. In this role, you will be responsible for driving...

This role is for one of the Weekday's clientsMin Experience: 5 yearsLocation: KolkataJobType: full-timeWe are seeking an experienced and dynamic Senior Customer Success Manager to lead our customer success initiatives, focusing on building and nurturing long-term relationships with our school partners. In this role, you will be responsible for driving...

Customer Experience AmbassadorThis role is a crucial part of our customer success strategy, ensuring a seamless experience for our customers from initial contact to final satisfaction.You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and act as the primary point of contact between our customers and shipping partners.We...

Customer Experience InternWe are seeking an intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally.Job Description:The customer experience intern will work closely with the customer experience team to deliver exceptional customer service through phone...

Job Title: CRM IT HeadThis is a senior leadership role responsible for overseeing the overall CRM technology strategy and ensuring it aligns with business objectives.Key Responsibilities:Developing and implementing the CRM technology strategy to drive business growth and customer satisfaction.Leading a team of CRM professionals to ensure effective execution...

Customer Service Representative Job DescriptionAbout the Role:This position involves providing exceptional service to US-based clients through inbound voice calls.Main Responsibilities:Handle customer inquiries and resolve issues effectively and efficiently.Maintain high standards of service delivery, adhering to client SLAs.Record customer interactions...

We are seeking a proactive and customer-focused professional to join our team. As a Customer Care Executive, you will be the first point of contact for customers and play a critical role in ensuring their satisfaction with our products.Key Responsibilities:Handle inbound and outbound customer care calls in a professional and polite manner.Address customer...