
Customer Experience Representative
6 hours ago
We are seeking a proactive and customer-focused professional to join our team. As a Customer Care Executive, you will be the first point of contact for customers and play a critical role in ensuring their satisfaction with our products.
Key Responsibilities:- Handle inbound and outbound customer care calls in a professional and polite manner.
- Address customer queries, complaints, and requests promptly.
- Process and manage customer orders via e-commerce platforms.
- Track and update order status, shipping details, and returns/refunds where applicable.
- Coordinate with internal teams for order fulfillment.
- Maintain records of customer interactions and transactions.
- Provide feedback to improve customer service processes.
- Ensure a high level of customer satisfaction and build long-term relationships.
- Minimum 1 year of experience in customer care / call handling (E-commerce preferred).
- Familiarity with e-commerce platforms is a must.
- Excellent verbal and written communication skills.
- Strong problem-solving ability and customer-first approach.
- Basic computer knowledge (MS Office, Email, CRM tools).
- Ability to multitask and handle pressure in a fast-paced environment.
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Customer Experience Liaison
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Customer Service Representative
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Kolkata, West Bengal, India NIIT Full timeExciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service Team Join NIIT as a Customer Service Representative Location: Sector V, Salt Lake, Kolkata Shift: Night Shift (one-way cab support) About Us NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements....
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Customer Service Experience Opportunity
1 day ago
Kolkata, West Bengal, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000Job Title: Customer Service RepresentativeAre you looking for a challenging career opportunity in customer service? This role involves providing exceptional customer service to clients across various industries.We are seeking individuals who possess excellent communication skills, both written and verbal, and can work effectively in a team environment.Handle...