Support Services Specialist
4 weeks ago
At Rightpoint, we're looking for a skilled Technical Support Technician to join our team. As a Technical Support Technician, you will be the first point of contact for customers seeking technical assistance. Your primary responsibility will be to provide prompt and accurate technical support to customers via phone, email, or chat.
Key Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Research and identify solutions to software and hardware issues
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Properly escalate unresolved issues to appropriate internal teams
Requirements and Skills:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Benefits and Perks at Rightpoint:
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Accidental Insurance
- Life Insurance
- Gratuity
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
- Continuous Training, Certifications, and Learning Opportunities
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