Quality Assurance Director

2 weeks ago


Lucknow, Uttar Pradesh, India SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED Full time

We are a dynamic organization, SHININGSTARS INSTITUTIONS AND TRAVELS PRIVATE LIMITED, seeking an experienced Quality Manager to drive sustainable growth and preserve our reputation.

The ideal candidate must be graduated with a strong understanding of quality standards and processes. At least 2 years of experience as a Quality Manager in any process in any BPO is required. Green Belt Certification is also a must.

Key Responsibilities:

  • Ensure adherence to company policies and procedures.
  • Monitor project progress to meet deadlines.
  • Develop new quality control processes and procedures.
  • Conduct investigations into employee complaints.
  • Participate in staff meetings to discuss quality issues.
  • Serve as a liaison between management and other departments.
  • Monitor compliance with government regulations.
  • Conduct training sessions on quality control methods.

Required Skills and Qualifications:

  • Graduated with knowledge of KRA and KPI for Quality Managers.
  • Green Belt Certified.
  • At least 2 years experience as Quality Manager in any process in any BPO.
  • Good English communication skills.
  • Familiarity with quality standards and processes.
  • Communication skills to convey information in reports and meetings.
  • Knowledge of products to perform accurate quality control.
  • Attention to detail.
  • Analysis, critical-thinking, and problem-solving skills.
  • Interpersonal skills.
  • Ability to handle stress.
  • Ability to operate under deadlines.

Estimated Salary: ₹10 LPA

A collective of highly capable humans, we understand how to deploy technology and data to best serve your purpose. We consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people.



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