Patient Services Director
2 days ago
About Medanta:
We are a leading multispecialty healthcare provider with 14+ years of experience in delivering world-class care to patients in India.
With hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & Ranchi, and clinics in Defence Colony (South Delhi) and Cybercity, we aim to provide seamless patient experiences.
We continuously expand our digital healthcare services, launched homecare, and entered the retail vertical by setting up lab services and pharmacies outside our hospitals.
In this exciting journey, we seek exceptional professionals to join us as Patient Services Directors in Lucknow.
Key Responsibilities:
- Manage overall operations of OPD & IPD, Executive Health Check-ups, and E-Clinics
- Participate in resource acquisition for Patient Services and maintain MIS
- Formulate and implement SOPs for OPD & IPD operations
- Interface with physicians, patients, and their attendants
- Ensure smooth patient flow at admissions, helpdesk, OPD areas, etc.
- Plan and coordinate future departmental expansion
- Coordinate diagnostic and treatment activities for high customer satisfaction
- Supervise OPD & IPD services and staffing daily
- Ensure proper manpower planning and optimum deployment
- Conduct training programs for teams
- Motivate team members and minimize attrition
- Review KRA/KPIs of staff, establish employee goals, and conduct performance reviews
- Presentation and orientation to related departments for better coordination
- Grievance handling and remedial actions
Qualifications & Desired Profile:
- Graduate with Master's degree in Healthcare Administration or a related field (MHA)
- Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields preferred
- Proven track record in patient care coordination, service delivery improvement, and team leadership in a healthcare environment
The estimated salary for this position is ₹25-40 lakhs per annum, depending on qualifications and experience. We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a leading healthcare organization.
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