Quality Assurance Expert
24 hours ago
Welcome to Shiningstars Institutions and Travels Private Limited, a leading organization that prides itself on delivering exceptional services. We are currently seeking an experienced Quality Manager to join our team in Lucknow.
The ideal candidate will be responsible for ensuring the quality of our products and services, meeting all necessary requirements before they reach the consumer. This includes fully understanding the product or service requirements, having a sense of responsibility towards our potential and existing customers as well as the competition, and helping preserve our reputation by ensuring our services drive sustainable growth.
We offer a competitive salary package, including an estimated 10 LPA (Rupees Ten Lakhs Per Annum) and a range of benefits. If you have at least 2 years of experience as a Quality Manager in any process in any BPO, we encourage you to apply.
The successful candidate will be required to:
- Ensure compliance with company policies and procedures
- Monitor project progress to ensure timely completion
- Collaborate with management to develop new quality control processes and procedures
- Conduct investigations into employee complaints about health or safety issues
- Participate in regular staff meetings to discuss quality issues and concerns
- Serve as a liaison between management and other departments such as engineering, research & development (R&D), and manufacturing
- Monitor compliance with government regulations regarding environmental protection, food safety, fire safety, and other safety requirements
- Conduct training sessions on quality control methods and techniques
- Review data from internal audits and investigations to identify problems or determine whether corrective action is necessary
To be considered for this role, you should have:
- A graduate degree
- Familiarity with KRA and KPIs for Quality Managers
- Green Belt certification
- At least 2 years of experience as a Quality Manager in any process in any BPO
- Excellent communication skills in English
- Familiarity with quality standards and processes
- Ability to analyze systems, find flaws, and propose solutions
- Interpersonal and stress-handling skills
- Ability to work under deadlines while maintaining standards
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