Chief Technology Officer

2 weeks ago

Kolkata, West Bengal, India beBeeSupervisor Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title: IT Supervisor

We are seeking an experienced and dynamic IT Supervisor to lead our technology team. This role is responsible for implementing network security measures, monitoring system performance, and providing high-level technical support to staff and guests.


Key Responsibilities:
  • Network Security: Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
  • System Monitoring: Operate master consoles to monitor system and network performance and coordinate access and usage.
  • Maintenance and Support: Perform routine startup and shutdown procedures, ensuring accurate maintenance of control records.
  • Design and Configuration: Design, configure, and test computer hardware, networking software, and operating systems.
  • Improvement Recommendations: Recommend and implement system improvements, identifying required hardware or software changes.
  • Performance Monitoring: Continuously monitor network performance, proactively identifying and implementing necessary adjustments.

Team Leadership & Supervision:
  • Training and Supervision: Assist in training, supervising, scheduling, and motivating the IT team (IT Hosts).
  • Discipline and Performance: Apply positive discipline when necessary to maintain professionalism and performance standards.
  • Support and Allocation: Support team members and allocate manning according to operational needs.
  • Daily Duties and Job Assignments: Manage daily duties and job assignments, ensuring smooth departmental function.

Standards & Compliance:
  • Six Senses Guidelines: Uphold and ensure adherence to Six Senses guidelines, brand values, and standards of service.
  • LQA Standards: Ensure compliance with LQA (Leading Quality Assurance) standards and proactively respond to guest comments and feedback.
  • Data Privacy and Cybersecurity: Ensure all IT operations align with hotel protocols, data privacy policies, and cybersecurity best practices.

Performance Expectations:
  • System Uptime and Guest Support: Maintain and exceed performance benchmarks related to system uptime, guest support, and service efficiency.
  • Technical Support: Provide high-level support to staff and guests, resolving technical issues promptly and professionally.
  • Hotel Operations: Support hotel operations by ensuring technology availability and reliability at all times.

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