Customer Relationship Management Team Lead
1 week ago
AyurVAID Hospitals is seeking a highly skilled Customer Relationship Management Team Lead to lead our patient engagement efforts.
Key responsibilities include:
- Handling inbound and outbound calls to address patient queries and convert enquiries into confirmed consultations
- Collecting relevant patient details and updating the CRM form
- Providing doctor information and booking appointments
- Coordinating with AyurVAID centers to ensure smooth appointment scheduling
- Leading a team of CSEs and training/coaching them to improve client calls and conversion rates
- Recruiting and selecting suitable team members
Candidate Profile:
- Minimum Degree/Diploma completed
- Prior experience in handling similar roles in healthcare centers/hospitals/clinics
- Fluency in various South Indian languages and English
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