Customer Relationship Management Team Lead
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Relationship Management Team Lead to join our team at AyurVAID Hospitals. As a key member of our CRM team, you will be responsible for leading a team of Customer Service Executives (CSEs) and ensuring the delivery of exceptional customer experience.
Key Responsibilities:
- Attend to customer queries received through various channels, including website, phone calls, and web chats.
- Handle both inbound and outbound calls, address customer queries, and convert enquires into confirmed consultations.
- Collect relevant customer details and update the same in the CRM system.
- Provide relevant doctor information and book appointments accordingly.
- Perform continuous follow-up on leads through cold calling, leading to consultations.
- Reschedule appointments that did not happen due to any reason.
- Coordinate with all AyurVAID centers to ensure smooth appointment scheduling.
- Lead a team of CSEs, train and coach them to improve client calls and conversion rates.
- Monitor team performance metrics, help weak performers improve, and identify and reward star performers.
- Recruit and select suitable candidates for the team.
Requirements:
- Minimum Degree/Diploma completed.
- Prior experience in handling similar roles in healthcare centers/hospitals/clinics.
- Fluency in various South Indian languages (Kannada/Telugu/Hindi) and English is an added advantage.
- Available to join immediately.
AyurVAID Hospitals:
Apollo Hospitals Group Company committed to providing quality healthcare services to our patients. Our team is dedicated to delivering exceptional customer experiences and we are seeking a talented individual to join our team as a Customer Relationship Management Team Lead.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
How to Apply:
If you are a motivated and experienced professional looking to join a leading healthcare organization, please submit your application with your resume and a cover letter. We look forward to hearing from you.
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