Customer Relationship Manager

4 weeks ago


Bengaluru, Karnataka, India Bennett Coleman and Co. Ltd Full time

About the Role

The Customer Relationship Manager will be responsible for managing and nurturing relationships with key customers to ensure satisfaction, loyalty, and retention. This role focuses on understanding customer needs, resolving issues, and identifying opportunities for growth. The CRM will work closely with sales, marketing, and customer support teams to deliver an exceptional customer experience and drive business success.

Key Responsibilities

  • Lead and manage the direct subscription base for print division for Karnataka
  • Implement effective CRM operations & control measures for CLCM
  • Managing the Customer Relations for the branch & driving key Customer Centric related KPI's
  • Drive digital transformation and automation of core business processes to improve efficiency and productivity
  • Managing a reader base across the region along with churn management for HNI base readers
  • SME in SAP & Salesforce Applications, developing key Customer centric procedures & Standards
  • Managing processes, Trainings, SLA, Customer complaints as key business KPI's

Requirements

  • Deep understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho). Familiarity with data analytics and reporting tools.
  • Knowledge of market segmentation techniques and customer personas.
  • Proficiency in data interpretation and CRM data management practices.
  • Understanding of sales processes, lead management, and marketing strategies.
  • Insight into customer journey mapping and experience optimization.

Education and Experience

Any Graduate or Post Graduate with 4-8 years of relevant experience.



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