Customer Relationship Management Team Lead

4 weeks ago


Bengaluru, Karnataka, India KBros Aristo Pvt Ltd Full time
Job Title: Customer Relationship Management Specialist

Key Responsibilities:

• Manage the CRM team to deliver excellent service quality to customers and prospects.

• Ensure team members have the necessary skills and tools to perform their duties effectively.

• Develop and maintain relationships between the team and customers, ensuring follow-up schedules and deadlines are met.

• Motivate team members to achieve targets.

• Collaborate with the Marketing Director to turn marketing campaigns into operational delivery.

• Provide reporting, process audits, marketing, and internal surveys and analytics.

• Support team members with necessary materials and training to optimize results from marketing activities.

• Report promptly on any shortfalls in leads that may impact overall performance.

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