Customer Relationship Management Team Lead
2 weeks ago
Duties and Responsibilities:
To ensure the delivery of excellent Customer Relationship Management (CRM) services to customers and prospects, and to achieve overall contract objectives.
Key Responsibilities:
- To oversee the CRM team and provide the necessary skills and tools for effective and efficient service delivery.
- To develop and maintain strong relationships between the team and customers, ensuring follow-up schedules and deadlines are met.
- To motivate the team to achieve targets and work closely with the Marketing Director to turn marketing campaigns into operational delivery.
- To provide reporting, process audit, marketing, and internal surveys, as well as analytics to support business decisions.
- To supply the team with necessary support materials and training to optimize results from marketing activity.
- To report promptly on any shortfalls in leads that may impact overall performance.
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Customer Relationship Management Team Lead
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Customer Relationship Management Team Lead
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Customer Relationship Management Team Lead
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Customer Relationship Management Lead
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Customer Relationship Manager
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Customer Relationship Manager
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