Customer Experience Operations Manager

Job Title: Senior Specialist Customer Service OperationsWe are seeking a seasoned professional to lead our Customer Service Operations team in Emerging Markets.Manage BPO/vendor operations, drive targets, align processes and act as the first escalation point.Monitor performance metrics such as NPS, AHT, case backlogs, service levels and quality...

Job Description:This is a full-time, on-site position for a Customer Service Manager located in Bengaluru. The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, resolving customer issues.Key Responsibilities:Manage and motivate a team of customer service representativesDevelop...

Key Role:A proactive Customer Retention and Accounts Specialist is needed to oversee customer interactions, facilitate subscription purchases, and resolve overage discrepancies.The ideal candidate will possess advanced Microsoft Excel skills, analytical capabilities, and customer service experience. Strong communication and negotiation skills, as well as...

Job Title: Customer Experience Ambassador OverviewThe Customer Experience Ambassador plays a pivotal role in ensuring exceptional guest experiences, while maintaining the smooth operation of our office. Key ResponsibilitiesWelcome and assist guests, clients, and visitors in a friendly and professional manner.Direct visitors to the appropriate personnel or...

Job Opportunity: Technical Support LeadWe are seeking a highly motivated and experienced Technical Support Lead to drive our technical customer support operations.This is an excellent opportunity for someone who is passionate about improving customer support processes and outcomes.Key Responsibilities:Self-motivated and proactive, with a strong sense of...

We are seeking a skilled professional to deliver exceptional customer experiences.Key Responsibilities:Provide timely and professional support via various communication channels.Analyze and resolve issues related to lost packages, damaged products, and incorrect orders in an efficient manner.Process and manage customer orders on our e-commerce...

About the RoleWe are seeking an experienced professional to manage customer relationships, drive growth and achieve revenue targets.Develop and execute strategies to enhance customer satisfaction and retention.Collect and analyze data to inform marketing decisions and optimize performance.Work closely with cross-functional teams to identify opportunities for...

Job Title: Customer Service SpecialistThis role requires a professional to deliver exceptional customer experiences, resolve issues, and build strong relationships with customers.We are looking for a highly skilled candidate who can engage with customers via various communication channels, provide accurate information about products and services, and...

Assistant Manager OperationsA highly motivated and experienced professional is required to join our dynamic team as an Assistant Manager Operations. The successful candidate will be responsible for overseeing the day-to-day operations of our organization, ensuring that all tasks are completed accurately and efficiently.Leadership and Management: Provide...

Product Management LeaderWe are seeking an experienced Product Management Leader to join our team. In this role, you will be responsible for developing and executing the product strategy for our customer experience platforms.Key Responsibilities:Develop and execute a comprehensive product roadmap that aligns with business objectives.Collaborate with...