Customer Experience Manager

Key Role:A proactive Customer Retention and Accounts Specialist is needed to oversee customer interactions, facilitate subscription purchases, and resolve overage discrepancies.The ideal candidate will possess advanced Microsoft Excel skills, analytical capabilities, and customer service experience. Strong communication and negotiation skills, as well as...

Job Title: Senior Specialist Customer Service OperationsWe are seeking a seasoned professional to lead our Customer Service Operations team in Emerging Markets.Manage BPO/vendor operations, drive targets, align processes and act as the first escalation point.Monitor performance metrics such as NPS, AHT, case backlogs, service levels and quality...

About the RoleWe are seeking an experienced professional to manage customer relationships, drive growth and achieve revenue targets.Develop and execute strategies to enhance customer satisfaction and retention.Collect and analyze data to inform marketing decisions and optimize performance.Work closely with cross-functional teams to identify opportunities for...

Call Center Manager Job DescriptionWe are seeking a highly skilled and experienced Call Center Manager to oversee the efficient handling of customer inquiries. The successful candidate will have excellent leadership skills, be able to develop and implement policies and procedures, and provide guidance to call center staff.Job Responsibilities:Oversee call...

Job Title: Customer Service SpecialistThis role requires a professional to deliver exceptional customer experiences, resolve issues, and build strong relationships with customers.We are looking for a highly skilled candidate who can engage with customers via various communication channels, provide accurate information about products and services, and...

Product Management LeaderWe are seeking an experienced Product Management Leader to join our team. In this role, you will be responsible for developing and executing the product strategy for our customer experience platforms.Key Responsibilities:Develop and execute a comprehensive product roadmap that aligns with business objectives.Collaborate with...

Product Management RoleThis is a dynamic and challenging role where you will play a key part in shaping the future of our platform. You'll be responsible for turning big ideas into actionable product features that deliver real value to our customers.As a Product Owner, you will own modules end-to-end, from discovery to delivery. You will drive clarity and...

About Earthful's Job OpeningEarthful is an FMCG company focused in the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC.We are looking for a candidate passionate about scaling a...

Customer Service Representative JobThe Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing excellent support to customers.Key Responsibilities:Handle inbound and outbound customer service calls in a professional and polite manner.Address customer queries, complaints, and requests...

Job Title: Customer Experience Ambassador OverviewThe Customer Experience Ambassador plays a pivotal role in ensuring exceptional guest experiences, while maintaining the smooth operation of our office. Key ResponsibilitiesWelcome and assist guests, clients, and visitors in a friendly and professional manner.Direct visitors to the appropriate personnel or...