Retention Specialist

1 day ago


Kolkata, West Bengal, India beBeeRetention Full time US$ 80,000 - US$ 1,00,000
Job Description

We are seeking a talented professional to take on a key challenge in our organization: preventing user churn and reactivating lapsed listeners.

The successful candidate will be responsible for identifying listeners showing signs of disengagement or a high risk of churning, and developing strategies to retain them.

Key Responsibilities
  1. At-Risk User Intervention (Churn Prevention):
  • Identify Churn Signals: Work with the data team to leverage predictive models and your own analysis to identify listeners at risk of churning.
  • Develop Retention Strategies: Use qualitative insights to develop targeted retention strategies that cater to individual listener needs.
Data-Driven Decision Making:
  • Analyze Data: Leverage data analytics tools to analyze listener behavior and preferences.
  • Inform Business Decisions: Use data-driven insights to inform business decisions related to listener engagement and retention.
Collaboration and Communication:
  • Foster Cross-Functional Collaboration: Collaborate with cross-functional teams to develop and implement retention strategies.
  • Effective Communication: Develop effective communication strategies to engage with listeners and stakeholders.

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