
Help Desk Expert
2 days ago
Job Title: Customer Service Representative
About the Role:
We are seeking a skilled and friendly professional to join our customer service team.
Key Responsibilities:
You will be responsible for responding to customer inquiries via email, chat & phone, communicating clearly, patiently & professionally, solving issues by coordinating with internal teams, keeping accurate records of interactions in our CRM, and helping us improve by flagging repeated or trending issues.
Requirements:
- 0-2 years of experience in customer service (internships count)
- Fluency in written & spoken English
- Calm, empathetic & solution-oriented
- Ability to manage time, multitask & stay organised
- Graduate degree in any stream
- Bonus: Experience working in e-commerce or with global customers before
What We Offer:
We value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.
We Are Looking For Someone Who:
Is passionate about delivering exceptional customer experiences
Has excellent communication and problem-solving skills
Can work effectively in a remote team environment
Ambition Meets Opportunity:
Join us in delivering outstanding customer service and shaping the future of our business.
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