Business Performance Partner

2 weeks ago

Jaipur, Rajasthan, India beBeeHR Full time ₹ 13,92,000 - ₹ 20,12,000
About Us

We redefined comfort with innovation and technology, making our people our strongest assets.

Job Overview

This role works closely with business leaders to drive people strategies, enhance employee experience, and build a culture of performance and engagement across teams.

Key Responsibilities:
  • Act as a strategic partner to business leaders in the BPO vertical, aligning HR initiatives with business goals.
  • Drive end-to-end employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and drive capability-building initiatives.
  • Work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and HR process improvements.
  • Build strong engagement programs tailored to employees across shifts.
  • Be a cultural ambassador – drive company values and ensure high employee morale in a 24/7 work environment.
Requirements:
  • 3–8 years of HR experience, at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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