Guest Experience Coordinator

3 days ago

Aligarh, Uttar Pradesh, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 7,50,000

Job Overview:

The role of a Reservations Coordinator involves providing exceptional customer service to guests through various channels.

Key Responsibilities:

  • To ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • To handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • To coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • To identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
  • To promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • To build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • To maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
  • To track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.

Qualifications and Skills:

  • Previous experience in hospitality, customer service, or a similar role is beneficial but not essential.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.
  • Knowledge of local attractions and the hospitality industry would be advantageous.
  • Flexibility to work various shifts, including weekends and holidays, as needed.

Benefits:

This role offers the opportunity to work in a fast-paced and dynamic environment, with a chance to develop new skills and take on additional responsibilities.

As a Reservations Coordinator, you will have the opportunity to make a positive impact on our guests' experiences and contribute to the success of our organization.

Others:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you

Please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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