Hostel Liaison Coordinator

1 day ago


Aligarh, Uttar Pradesh, India beBeeGuest Full time ₹ 5,00,000 - ₹ 8,00,000

Lead Guest Services Representative Job Summary

Job Description

We are seeking a highly skilled and professional Lead Guest Services Representative to manage front desk operations, handle guest inquiries, and provide exceptional customer service.

  • Key Responsibilities:
  • Manage front desk operations, handle guest inquiries, and provide accurate information.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Act as a liaison between students and administration for hostel-related queries.
  • Address student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues and ensure timely resolution.
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.


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