
Hostel Liaison Coordinator
1 day ago
Lead Guest Services Representative Job Summary
Job DescriptionWe are seeking a highly skilled and professional Lead Guest Services Representative to manage front desk operations, handle guest inquiries, and provide exceptional customer service.
- Key Responsibilities:
- Manage front desk operations, handle guest inquiries, and provide accurate information.
- Ensure professional and courteous handling of phone calls, emails, and in-person queries.
- Maintain visitor records, appointment schedules, and check-in/check-out logs.
- Act as a liaison between students and administration for hostel-related queries.
- Address student complaints related to facilities and services.
- Coordinate with student welfare/administration teams for resolution of issues.
- Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
- Ensure rooms are well-prepared, clean, and meet hospitality standards.
- Address any accommodation-related issues promptly and effectively.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Coordinate with housekeeping, maintenance, and security teams for smooth operations.
- Report property-related issues and ensure timely resolution.
- Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
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