
Digital Project Coordinator
1 week ago
This role is about being at the forefront of our client interactions. As a project coordinator, you will be representing us to our clients and providing quality customer service interaction through incoming tickets.
- Key Responsibilities:
- Respond to client tickets in a timely manner and provide key customer attention and care to address all of their questions and concerns.
- Escalate software bugs and issues to our developers, while making sure to close out the issue with the client once it is resolved.
- Liaison between different internal departments to close out and understand issues with clients.
- Derive metrics and stats from our ticketing system to generate reports that show time to resolution, classification, and other key information on client tickets.
- Utilize SQL to query our database and pull key information when investigating issues and questions that arise from clients.
We are looking for someone with strong customer service skills, who can effectively communicate with our clients and resolve issues efficiently.
- Key Qualifications:
- A bachelor's degree in a related field of study.
- [1] + years' experience in a customer service role and managing relationships and expectations with SaaS products.
We offer a dynamic work environment where you will have opportunities to learn and grow with our company.
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