Guest Experience Specialist

2 days ago

Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Guest Service Associate

This role is centered around delivering premium dining experiences to our clientele. We are seeking a skilled professional to join our team as a Guest Service Associate.

Responsibilities:

  • Welcome guests, present menus, and assist with food and beverage selections
  • Take accurate orders and coordinate with the kitchen and bar teams to ensure timely service delivery
  • Maintain a clean and organized environment by setting up tables and ensuring proper table setup before, during, and after service
  • Anticipate guest needs and resolve issues promptly, providing excellent customer service
  • Offer menu recommendations and answer questions about ingredients or preparation methods
  • Adhere to operational standards for service delivery, billing, and table turnover
  • Support the setup and service of private events and member experiences
  • Monitor inventory levels of service equipment and coordinate with the stewarding team as needed

Requirements:

  • A minimum of 0 - 2 years of experience in food and beverage service or hospitality operations
  • Excellent communication skills and a customer-focused mindset
  • Familiarity with basic F&B service etiquette and order-taking protocols
  • Presentable and well-groomed, with a calm and confident demeanor
  • The ability to work in a fast-paced environment while maintaining attention to detail
  • Familiarity with POS systems is an added advantage
  • Flexibility to work in shifts, weekends, and holidays as per operational needs

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