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Enhance Business Outcomes as a Customer Experience Specialist
2 weeks ago
Collecting and analyzing customer feedback is crucial to improving business performance. As a Customer Experience Specialist, you will be responsible for gathering insights from customers to help drive informed decision-making.
Key responsibilities include:
- Collecting customer feedback through various channels and tools, including Medallia
- Analyzing customer feedback data to identify trends and patterns
- Developing actionable recommendations to improve the customer experience
- Collaborating with cross-functional teams to ensure effective implementation of feedback
The ideal candidate will have a minimum of 3-6 years of experience in VOC, Medallia, and data analysis. Proficiency in Powerpoint and Excel is also required. A strong analytical mindset and excellent communication skills are essential for success in this role.
Requirements- VOC (Voice of Customer) certification or equivalent experience
- Proficiency in Medallia and other customer feedback tools
- Excellent analytical and problem-solving skills
- Strong communication and collaboration skills
- Minimum 3-6 years of experience in data analysis and VOC
