Customer Experience Specialist

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Experience Expertise

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About the Job Role:

We are seeking a dedicated Customer Success Associate to join our team. As a CSA, you will focus on improving customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics and Engagement Scores.

Key Responsibilities:

  • Monitor and Analyze KPIs: Track and analyze key performance indicators to drive customer success strategies and ensure customer satisfaction.
  • Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn and identify opportunities for expansion.
  • Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance and understand customer needs.
  • Proactive Customer Engagement: Drive proactive customer engagement by ensuring timely responses to requests and facilitating necessary product or service updates.
  • Continuous Improvement: Identify trends from sentiment analytics and engagement data to suggest product improvements or personalized customer strategies.

Required Qualifications:

Experience: 1-3 years of experience in a Customer Success or related customer-facing role.

Data-Driven: Strong ability to analyze and interpret customer data.

Customer-Centric: Proven ability to build strong, lasting relationships with customers.

Problem Solving: Strong problem-solving and critical thinking skills.

Communication Skills: Excellent verbal and written communication skills.

Organizational Skills: Exceptional time management and organizational skills.

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