
Strengthen Customer Relationships
4 days ago
Customer Retention Specialist
\We are looking for a skilled Customer Retention Specialist to strengthen our relationship with loyal customers. This role will focus on customer lifecycle management, personalization, and repeat purchase growth across digital channels.
\The ideal candidate will use data-driven insights, creative campaigns, and automation to turn customers into brand advocates. Key responsibilities include increasing repeat purchase rate, average order value, and customer lifetime value through targeted retention strategies.
\The successful candidate will own CRM campaigns across email, SMS, WhatsApp, and push notifications with sharp personalization. They will collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
\To be successful in this role, you must ensure consistent brand voice, empathy, and care in all CRM communications. You will partner with CX teams to ensure issue resolution translates into retention opportunities.
\Data, Analytics & Reporting
\You will manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations. You will drive data hygiene, personalization logic, and automation workflows.
\Requirements:
\- 3-5 years of experience in CRM, retention, or customer engagement in D2C/consumer brands.
- Strong knowledge of CRM tools, automation, and analytics platforms. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
- Creative thinker with ability to personalize content and storytelling.
Benefits:
\- Be part of a purpose-led, sustainable brand shaping the future of clean beauty.
- Growth path into CRM & retention leadership roles.
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