Help Desk Associate

4 hours ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Help Desk Associate

This role involves providing high-quality customer service by handling inbound and outbound calls.

  • Work closely with operations and support teams to address customer queries and resolve issues efficiently.
  • Adhere to established guidelines and protocols for effective call handling.
  • Maintain high standards of performance and meet Key Performance Indicators (KPIs) and Key Result Areas (KRAs).

Key Skills Required:


• Excellent verbal communication skills in English to handle free-flowing and complex conversations.


• Active listening and questioning skills to understand customer needs.


• Clear and concise explanation skills to ensure customers understand the information provided.


• Flexibility to work rotational shifts, including nights.

Required Experience:

6-12 months of experience in international customer service and collections is necessary for this role.

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