Help Desk Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role: Help Desk Support Professional

As global financial institutions expand their technology presence, delivering reliable and high-quality end-user support has become mission-critical.

The Help Desk Support Specialist will deliver exceptional customer service and technical support to a diverse global user base.

This role is part of a technology infrastructure team responsible for building and supporting foundational platforms and end-user technologies that power critical business operations.

The team thrives in a fast-paced, dynamic environment, continually innovating to improve employee experience and productivity across regions.

Key Responsibilities:
  • Deliver remote customer service and technical support to employees globally.
  • Utilize ticketing platforms (e.g. Jira Service Management) to log, track, and manage incidents, problems, and requests.
  • Diagnose and resolve hardware, software, and connectivity issues efficiently.
  • Educate and empower users through self-service portals and training on new tools and processes.
  • Create and maintain knowledge-base articles for recurring issues and solutions.
  • Collaborate with local and off-site technology service providers to enhance service delivery.
  • Provide clear documentation, updates, and root cause analysis on support issues to management as required.
Requirements:
  • Minimum 4 years of experience in client service, desktop support, or technical support roles.
  • Bachelor's degree in Technology, Computer Science, or a related field.
  • Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
  • Familiarity with market data and electronic trading platforms (e.g. Bloomberg, Neovest) preferred.
  • Ability to work independently and collaboratively across global teams.
  • Strong scripting and automation skills (PowerShell, Splunk) are advantageous.

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