IT Service Desk Specialist

4 weeks ago

Bengaluru, Karnataka, India eJAmerica Full time

Immediate Joiners Only

Location -Bangalore

US Time shift

  • 3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus.
  • Handle Tier 1 help desk escalations through the company's internal ticketing system.
  • Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
  • Perform basic windows administration such as password resets and file and folder administration.
  • Basic internet connection troubleshooting.
  • Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
  • Follow up on outstanding requests and ensure timely resolution.
  • Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
  • Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
  • Follow the established standards for documenting tickets, configurations, and standard operating procedures
  • Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
  • Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.

  • IT Service Desk Specialist

    4 weeks ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Immediate Joiners OnlyLocation -Bangalore US Time shift3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company's internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available...

  • Service Desk Officer

    4 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • IT Service Desk Specialist

    3 weeks ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Immediate to 15 days Joiners OnlyLocation -BangaloreUS Time shiftKey Responsibilities:- Manage Tier 1 help desk tickets through the company's internal ticketing system.- Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.- Perform basic Windows administration tasks,...

  • IT Service Desk Specialist

    2 weeks ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Immediate to 15 days Joiners Only Location -Bangalore US Time shift Key Responsibilities: Manage Tier 1 help desk tickets through the company's internal ticketing system. Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools. Perform basic Windows administration tasks,...

  • IT Service Desk Specialist

    5 hours ago

    Bengaluru, Karnataka, India eJAmerica Full time

    Immediate to 15 days Joiners Only Location -Bangalore US Time shift Key Responsibilities: Manage Tier 1 help desk tickets through the company's internal ticketing system. Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools. Perform basic Windows administration tasks,...

  • Service Desk Officer

    4 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Service Desk Technician

    2 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...

  • Senior Service Desk Engineer

    4 days ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer...

  • Service Desk Leader

    2 days ago

    Bengaluru, Karnataka, India beBeeDirector Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Service Desk DirectorWe are seeking a highly skilled and experienced IT Service Desk Director to lead our team in delivering exceptional customer service and support. The ideal candidate will have a proven track record of successfully managing and improving service desk operations, as well as a strong understanding of ITIL practices and service management...

  • Senior Service Desk Engineer

    2 hours ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    Job DescriptionWe are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:- Provide first-level technical support to end-users via phone, email, and in-person- Assess and qualify the request- Diagnose and troubleshoot hardware, software, and network issues- Assist with the installation, configuration, and...