Senior Service Desk Engineer
4 days ago
We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and peripheralsProcess and execute demands/resolve incidents following existing proceduresRecord, track, and document incidents/service requests using the ticketing systemEnsure timely resolution of incidents in accordance with service level agreements (SLAs)Escalate complex issues to senior technicians or other appropriate teams when necessaryProvide adapted response to user demand and needsEvaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordinglyCommunicate effectively with users to understand their technical issues and provide clear instructions and solutionsFollow up with users to ensure issues are resolved to their satisfactionSkills and RequirementsBasic understanding of computer hardware, software, and networking concepts with Max 6 months experienceFamiliarity with Windows and/or Mac operating systemsKnowledge of common office software applications (e.g., Microsoft Office Suite)Soft SkillsStrong problem-solving and analytical skillsExcellent verbal and written communication skillsCustomer-oriented with a friendly and patient demeanorCertifications: ITIL Foundation or other relevant certifications are a plus
-
Service Desk engineer
3 days ago
Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per yearProven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...
-
Service Desk Engineer
1 day ago
Bengaluru, Karnataka, India Esko Full timeJob DescriptionWe are seeking a dedicated and customer-focused Service Desk Engineer to provide remote technical support to our organization's end-users. This is an on-site role located in Bangalore. The ideal candidate will have a strong technical background, excellent communication skills, and the flexibility to work in a 24/7 environment. You will be a...
-
Service Desk Officer
4 weeks ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Service Desk Leader
2 days ago
Bengaluru, Karnataka, India beBeeDirector Full time ₹ 9,00,000 - ₹ 12,00,000IT Service Desk DirectorWe are seeking a highly skilled and experienced IT Service Desk Director to lead our team in delivering exceptional customer service and support. The ideal candidate will have a proven track record of successfully managing and improving service desk operations, as well as a strong understanding of ITIL practices and service management...
-
Senior IT Service Desk Leadership Role
6 hours ago
Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878Role Summary:We are seeking a Senior Manager to lead our IT Service Desk team.The ideal candidate will have extensive experience in Technology Operations and a proven track record of driving process improvements and modernization initiatives.Manage and develop high-performing teams in Technology Operations, with a focus on the IT Service Desk.Drive...
-
Service Desk Officer
4 weeks ago
Bengaluru, Karnataka, India MUFG Global Service Full timeAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
-
Senior Service Desk
4 days ago
Bengaluru, Karnataka, India NTT Data Full timeJob DescriptionNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Service Desk - Technical Support to join our team in Bangalore, Karntaka (IN-KA), India (IN).India - Work from...
-
Service Desk Engineer L1
4 weeks ago
Bengaluru, Karnataka, India Talent Worx Full timeJob DescriptionJob Summary:We are seeking a skilled and customer-focused Technical Service Desk Analyst to provide first-line technical support for end-users and IT systems.The ideal candidate will have hands-on experience with Windows operating systems, storage technologies, and networking fundamentals, along with a solid understanding of ITIL processes....
-
Service Desk Engineer L1
4 weeks ago
Bengaluru, Karnataka, India Talent Worx Full timeJob Summary:We are seeking a skilled and customer-focused Technical Service Desk Analyst to provide first-line technical support for end-users and IT systems.The ideal candidate will have hands-on experience with Windows operating systems, storage technologies, and networking fundamentals, along with a solid understanding of ITIL processes. Strong...
-
Service Desk Engineer L1
7 days ago
Bengaluru, Karnataka, India Talent Worx Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a skilled and customer-focused Technical Service Desk Analyst to provide first-line technical support for end-users and IT systems. The ideal candidate will have hands-on experience with Windows operating systems, storage technologies, and networking fundamentals, along with a solid understanding of ITIL processes. Strong...
