Senior IT Service Desk Leadership Role

8 hours ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

Role Summary:

We are seeking a Senior Manager to lead our IT Service Desk team.

The ideal candidate will have extensive experience in Technology Operations and a proven track record of driving process improvements and modernization initiatives.

  • Manage and develop high-performing teams in Technology Operations, with a focus on the IT Service Desk.
  • Drive continuous improvement and modernization of the service desk through automation, data insights, and improved customer experience.
  • Streamline processes and procedures using Artificial Intelligence and automation to minimize issue resolution times.
  • Improve key customer metrics such as Net Promoter Score to enhance overall customer satisfaction.
  • Engage stakeholders, internal partners, and peers to drive strategic initiatives.
  • Identify opportunities for process improvement and development in Technology Operations.
  • Collaborate with risk management, compliance, and audit teams to ensure proactive risk management.

Requirements:

  • 15+ years of experience in Technology Operations or equivalent experience in Global IT Service Desk environments.
  • Experience in modernizing the IT Service Desk with focus on IT Service Management tools like Service Now.
  • Hands-on experience in automation projects, including conversational chat bots and intelligent automation.
  • Data Analytics skills desirable.

About This Role:

This role offers an exciting opportunity to join our team and contribute to the success of our Technology Operations function. If you have a passion for technology and leadership, we encourage you to apply.

What We Offer:

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

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