Senior Service Manager

1 week ago

Bengaluru, Karnataka, India Computacenter AG & Co. oHG Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location: IN - Bangalore 24/7, IN - Bangalore | Job-ID: 214309 | Contract type: Standard | Business Unit: Service Desk

Life on the team

Are you passionate about Service desk Opportunities and ready to explore your capabilities?

Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.

What you'll do

The delivery of the service and the achievement of the contractual obligations globallyService Desk efficiency and effectiveness as one Global Service Desk, leveraging all desks capabilityGlobal account level headcount control and related commercial responsibility (expenses, training) across all locationsActively promote and embrace projects and initiatives (Automation, new tools, technology) that will improve the quality of service and/or improve efficiencies and productivity. Realise any commercial and service improvement benefits delivered through initiativesResponsible for business continuity of the Service Desk during operational hoursHold the relationship with the appropriate key Delivery Leadership and Service Management personnel; attendance at agreed meetings and forums The Leadership and Performance Management of Operation Managers Accountable for own P&L and understanding how this contributes to the overall department P&LCustomer interaction through onsite Service Managers, attending service review meetings with onsite Service Managers and Customers where relevantDrive Continual Service improvements to assist in cost to serve reductions and in-life/benefits realisationA point of escalation on complex or serious issues or complaints and providing appropriate support to other team membersThe support of service integration, new business activities, projects or the expansion of services, support Contracted Services through contract renewalsActively managing Service Quality and ensuring "service excellence" ethos promotedSupporting GSD Objectives and StrategyForm part of and be an active member of the extended global Service Desk leadership team The standardisation of processes and proceduresContributing to the GSD ISO obligations (if applicable)Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you'll need

Fully qualified in relevant professional qualificationGood working knowledge of relevant functional systemsExperience in dealing with and influencing multi-tier managementExperience of developing best practice policies and procedures for functional areaExperience of managing IT operations including a Service desk or HelpdeskExperience of working with multiple accountsExperience of SLA development and managementExposure to working in a multi-client environmentManagement and experience of managing P&L'sExperience of managing multiple locations across different time zonesExperience of working with IT support teams globallyExperience of communicating complex technical issues and sensitive information to senior stakeholders and the wider external stakeholder communityExcellent coaching and communication skills  

Experience & Education:

Bachelor's degree in information security, Computer Science, or bachelor's degree in a relevant field or equivalent work experience.Overall 14+ Years at least 2 year leadership experience in managing service desk teams in fast changing operational environment 

Skills:

SLA/ KPI/ OPI achievement Feedback from management, peers and customers Effectively escalates issues and opportunitiesPeople management decisions aligned with using performance management tools effectivelyDemonstrates relevant company valueEnd User Satisfaction at the Service Desk (NPS, VoC, Cust Sat) 

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.

#winningtogether #peoplematter

  • Senior Manager

    4 weeks ago

    Bengaluru, Karnataka, India EXL Service Full time

    Job Title Senior AI ML Developer Location Noida Bengaluru Experience 8-14 years Job Summary We are seeking a seasoned Senior AI ML Developer with 8-14 years of experience to design fine-tune and deploy cutting-edge ML and GenAI models focusing on OCR Image-to-Text and prompt engineering The ideal candidate will have hands-on expertise in data...

  • Senior Client Services Manager

    2 days ago

    Bengaluru, Karnataka, India MOBILISE Full time

    Designation: Senior Client Service Manager Location: On-site (Bangalore/Singapore) Experience: 8–12 years in B2B marketing, enterprise client servicing, or integrated campaigns Reports To: Head of Client Services/ General Manager About the role: At MOBILISE, client service is the foundation of everything we do. We're looking for a Senior...

  • Senior Tax Services Manager

    14 hours ago

    Bengaluru, Karnataka, India beBeeTaxServices Full time US$ 1,04,000 - US$ 1,30,878

    Job Title: Senior Tax Services ManagerThe Senior Tax Services Manager is responsible for delivering high-value tax advice and services to clients. Key responsibilities include advising on tax implications, evaluating alternative actions, identifying methods for compliance, and providing written tax advice.Key Responsibilities:

  • Senior Branch Leader

    4 days ago

    Bengaluru, Karnataka, India beBeeBranch Manager Full time

    Job OpportunityLead a high-performing team and manage Branch Profitability, ensuring excellent service, Customer Relationship Management, Operations, and Risk.Oversee all branch objectives and overall supervision of the branch, ensuring achievement of branch targets by generating business and driving cross-sells.Key responsibilities include overseeing High...

  • Senior Executive

    12 hours ago

    Bengaluru, Karnataka, India beBeeOperations Manager Full time US$ 90,000 - US$ 1,20,000

    About UsWe are an international provider of asset management, fund administration, trust fiduciary and corporate services to mostly corporate but also high-net-worth clients.We have a global network of offices in over 30 countries, with a presence in Hong Kong. Our private ownership allows us to be fully committed to our client's long-term financial needs...

  • Senior Banking Services Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeSeniorBankingServicesManager Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Senior Banking Services ManagerAbout the RoleWe are seeking a highly skilled and experienced Senior Banking Services Manager to join our team. The successful candidate will be responsible for managing the daily production and evaluation of P&L statements, ensuring the integrity of balance sheets, and overseeing the implementation of trade...

  • Senior Operations Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeManager Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Operations Manager - Financial ServicesThis is an exciting opportunity to lead a high-performing team in the financial services industry. As a Senior Operations Manager, you will be responsible for delivering exceptional results in service delivery, leadership, and strategic growth.About the RoleThe Senior Operations Manager will oversee the Accounts...

  • Senior Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Computacenter Full time

    Life on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development.As the company expands, new roles and responsibilities will emerge with the chance to...

  • Senior Service Manager

    2 weeks ago

    Bengaluru, Karnataka, India Computacenter Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...

  • Senior Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Service and Systems Management Leadership RoleAre you a strategic leader with a passion for service delivery and operational excellence?This leadership role requires an experienced professional to lead a team focused on ensuring the smooth operation of services across the organization.The successful candidate will have a strong background in project...