Help Desk Support Specialist

4 weeks ago

Bengaluru, Karnataka, India Greystar Full time

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels.

Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 28,000+ employees, Greystar's experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.

Job Description :

This role serves as a Level 3 Help Desk escalation point for complex system issues and maintains responsibility for coordinating and managing technical escalations with vendors. The

analyst functions as a vital bridge between internal stakeholders and Funnel CRM, ensuring

both daily operational support and long-term strategic improvements align with business

needs.

Level 3 Help Desk Support


• Serve as the final internal escalation point for support requests related to the Funnel

CRM platform and associated systems.


• Investigate, troubleshoot, and resolve advanced technical issues that cannot be

addressed by Tier 1 or Tier 2 support.


• Perform in-depth root cause analysis and document knowledge base articles to

reduce future escalations.


• Collaborate with IT support teams to ensure seamless incident resolution and

communicate effectively with users during critical incidents.

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