
Help Desk Technician
5 days ago
Our mission is to continuously improve the experience for customers through relentless innovation and customer-centricity.
About This RoleWe are seeking a highly skilled IT Support Associate to join our team.
Key Responsibilities:- Effective Communication Skills: Demonstrate proficiency in clear and concise communication with internal customers, including APAC, EMEA, AMER operations, IT teams, and customer support.
- Adhere to standard operating procedures (SOPs) to maintain consistency and efficiency in daily operations.
- Basic knowledge of IT troubleshooting on end-user devices, including desktops, laptops, printers, and scanners.
- Basic understanding and troubleshooting skills on various operating systems, specifically Windows and Linux.
This position requires a flexible work schedule involving rotational shifts, providing real-time customer experience by working in a 24/7 operating environment.
Qualifications:- Bachelor's degree.
- Minimum of one year of work experience.
- Good communication skills.
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