Service Desk Technician

1 week ago

Bengaluru, Karnataka, India IQVIA Full time

Project Role : Service Desk Technician

Experience: 1-6 Years

Job Location: Bangalore(Hybrid)

Skills: IT Support, Service Desk Support

Shifts : Rotational

Job Description:

We are seeking a skilled and customer-focused Service Desk agents to join our technical support team. This role is critical in resolving complex system and application issues and ensuring a seamless support experience across multiple channels including chat, calls, and tickets.

Key Responsibilities

  • Troubleshoot and resolve advanced technical issues related to systems, applications, and IT infrastructure.
  • Maintain and update documentation such as knowledge base articles and FAQs.
  • Manage incoming support requests via calls, chats, and tickets, escalating when necessary.
  • Accurately escalate unresolved issues to the appropriate support teams.
  • Track, route, and redirect problems to the correct resolver groups.
  • Deliver exceptional customer service and strive to exceed customer expectations.

Required Skills and Qualifications

  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multitasking capabilities.
  • Solid technical background with hands-on experience in:
  • Operating Systems
  • ISP and Networking
  • Hardware and Outlook
  • Common enterprise applications (e.g., MS Office, SharePoint)
  • Prior experience in technical support, preferably in a BPO or IT chat support environment.
  • Proficiency in handling support via calls, chats, and ticketing systems.
  • Typing speed of at least 40 WPM with 98% accuracy.
  • Logical thinking with strong analytical and problem-solving skills.
  • Up-to-date technical knowledge and adaptability to new technologies.
  • Excellent interpersonal and customer care skills.
  • Willingness to work in a 24/7 rotational shift environment.
  • Hybrid work model: On-site presence required one week per month.
  • Minimum 1 - 6 year of relevant experience.
  • A degree in any stream is mandatory.

  • Service Desk Technician

    21 hours ago

    Bengaluru, Karnataka, India AVASO Technology Solutions Full time

    Job Opportunity: Service Desk Technician Location: Bangalore, Karnataka, India Employment Type: Full-Time Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specialising in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide....

  • Service Desk Technician

    2 weeks ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...

  • Service Desk Technician

    3 weeks ago

    Bengaluru, Karnataka, India Expertiz in Full time

    Job Description- Evaluate documented resolutions and analyse trends for ways to prevent future problems- Alert management to emerging trends in incidents- Support development and implementation of new computer projects and new hardware installations.- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based...

  • French Service Desk

    4 weeks ago

    Bengaluru, Karnataka, India ITC Infotech Full time

    We are looking for a competent Help desk L1 technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

  • Senior Service Desk Engineer

    3 days ago

    Bengaluru, Karnataka, India Neurones IT Asia Full time

    We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer...

  • Service Desk Technician

    3 days ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Help Desk Professional Role OverviewWe are seeking a skilled and experienced Help Desk professional to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:1. Respond to incoming calls, emails, and chat requests in a timely and professional manner.2....

  • Service Desk Officer

    4 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Service Desk Officer

    4 weeks ago

    Bengaluru, Karnataka, India MUFG Global Service Full time

    About Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Service Desk Leader

    22 hours ago

    Bengaluru, Karnataka, India beBeeDirector Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Service Desk DirectorWe are seeking a highly skilled and experienced IT Service Desk Director to lead our team in delivering exceptional customer service and support. The ideal candidate will have a proven track record of successfully managing and improving service desk operations, as well as a strong understanding of ITIL practices and service management...

  • Service Desk engineer

    2 days ago

    Bengaluru, Karnataka, India Axiom Software Solutions Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Proven work experience as a Service Desk Engineer or similar role• Strong knowledge of Windows and Mac operating systems• Familiarity with network troubleshooting and network configurations• Excellent customer service and communication skills• Ability to diagnose and resolve hardware and software issues• Attention to detail and problem-solving...