University - Help Desk Associate

2 weeks ago


Bengaluru, Karnataka, India DSU Online Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position Overview

The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.

Tasks

Key Responsibilities

  • Technical Support:
    Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).

  • User Assistance:
    Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.

  • System Maintenance:
    Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff.

  • AV/Event Support:
    Set up audio-visual equipment for campus events and classrooms.

  • Education:
    Guide users on IT best practices and security protocols.

  • Inventory Management:
    Track and maintain hardware/loaner equipment inventory.

Requirements

Qualifications

Education:

  • High school diploma (required).

  • Associate's/Bachelor's in IT, Computer Science, or related field (preferred).

Soft Skills:

  • Strong communication, patience, and problem-solving abilities.

  • Ability to explain technical concepts to non-technical users.



  • Bengaluru, Karnataka, India Blue Chip Computer Consultants Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    we are looking for experienced IT Help Desk Executive who is good in communication, mail drafting, DNS , LAN and other related Skills.


  • Bengaluru, Karnataka, India Kaseya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong...


  • Bengaluru, Karnataka, India Telestream Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the...

  • Founders desk

    5 days ago


    Bengaluru, Karnataka, India RePut Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We're Hiring | Founder's Desk Associate @ Location:Bengaluru (On-site)Experience:1–3 years | Full-timeAt, we're building the future of sustainability — helping brands achieve traceability, circularity, and zero carbon impact. Our founders are driving bold innovation at the intersection of AI, data, and climate tech — and we're looking for a...

  • Front Desk Associate

    2 weeks ago


    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Front Desk Associate to join our team at Hilton. The ideal candidate should have 0-4 years of experience in the hospitality industry.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and resolving issues.Provide exceptional customer service to ensure high levels of...


  • Bengaluru, Karnataka, India Versatile SMShub (VeUp Technologies Pvt. Ltd.) Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Position OverviewThe Front Desk Associate is the first point of contact for visitors, clients, and employees. This role is responsible for creating a welcoming environment, managing front-office operations, and ensuring smooth day-to-day administrative & HR support for sourcing candidates. Well versed in English & Tamil communication.Key...


  • Bengaluru, Karnataka, India GITAM UNIVERSITY Full time ₹ 1,80,000 - ₹ 40,00,000 per year

    College Name: GITAM (Deemed to be University).College Profile:Founded in 1980, GITAM was inspired by the ideals of Mahatma Gandhi. With 12 schools across four campuses, wededicate ourselves to nurturing minds and spirits in a pursuit of educational enlightenment.Vision :GITAM will be an exceptional knowledge-driven institution advancing a culture of honesty...

  • Service Desk

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Service Desk - Technical Support Req ID: 334443 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk - Technical Support to join our team in Bangalore, Karnātaka...

  • Helpdesk Associate

    1 day ago


    Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Service Desk Associate - English India - Bengaluru, working from officeCompetitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email  in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses,...

  • Senior Service Desk

    1 week ago


    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Service Desk - Technical Support Req ID: 334441 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Desk - Technical Support to join our team in Bangalore,...