University - Help Desk Associate

2 weeks ago

Bengaluru, Karnataka, India DSU Online Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position Overview

The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.

Tasks

Key Responsibilities

  • Technical Support:
    Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).

  • User Assistance:
    Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.

  • System Maintenance:
    Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff.

  • AV/Event Support:
    Set up audio-visual equipment for campus events and classrooms.

  • Education:
    Guide users on IT best practices and security protocols.

  • Inventory Management:
    Track and maintain hardware/loaner equipment inventory.

Requirements

Qualifications

Education:

  • High school diploma (required).

  • Associate's/Bachelor's in IT, Computer Science, or related field (preferred).

Soft Skills:

  • Strong communication, patience, and problem-solving abilities.

  • Ability to explain technical concepts to non-technical users.

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