Progress Openedge Technical Support Specialist

11 hours ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a seasoned Application Support Engineer with in-depth knowledge of Progress OpenEdge (ABL/4GL) to provide production support, issue resolution, and minor enhancements for business-critical applications. The ideal candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

The role involves:

  • Providing L2/L3 support for applications built on Progress OpenEdge.
  • Monitoring application performance and ensuring system availability.
  • Analyzing and resolving incidents, service requests, and problem tickets within SLAs.
  • Performing root cause analysis and implementing long-term fixes to recurring issues.
  • Handling batch processes, jobs, and scheduled tasks.
  • Coordinating with development teams for bug fixes, enhancements, and release deployments.
  • Supporting application upgrades, patches, and migration activities.
  • Maintaining accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Qualifications

To succeed in this role, you will need:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • A good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong troubleshooting, analytical, and communication skills.
Benefits

This role offers:

  • Opportunities to work with global support models.
  • Chances to develop skills in integration with APIs/web services.
  • Possibility to work with development teams for bug fixes, enhancements, and release deployments.
Others

This position requires:

  • A strong background in Progress OpenEdge (ABL/4GL).
  • Ability to work in a fast-paced environment with multiple priorities.
  • Good communication and teamwork skills.

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