
Application Support Engineer
1 day ago
We are seeking an experienced and skilled Application Support Engineer to provide high-level support for business-critical applications built on Progress OpenEdge (ABL/4GL). This is a challenging role that requires strong analytical skills, technical expertise, and effective communication.
The ideal candidate will be responsible for:
- Providing Level 2 and Level 3 support for Progress OpenEdge-based applications.
- Monitoring application performance, ensuring system availability, and resolving incidents within agreed Service Level Agreements (SLAs).
- Performing root cause analysis and implementing long-term fixes to recurring issues.
- Handling batch processes, jobs, and scheduled tasks.
- Collaborating with development teams for bug fixes, enhancements, and release deployments.
- Supporting application upgrades, patches, and migration activities.
The successful candidate will possess the following skills and qualifications:
- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a production environment.
- Good understanding of database concepts and performance troubleshooting techniques.
- Experience in incident management, problem management, and change management.
- Familiarity with Unix/Linux commands and scripting.
- Knowledge of ticketing tools and platforms.
- Excellent troubleshooting, analytical, and communication skills.
Preferred skills include knowledge of integration with APIs/web services, experience working with global support models, and basic knowledge of software development life cycle (SDLC) methodologies.
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