Application Support Engineer

1 day ago


Chennai, Tamil Nadu, India beBeeProgressOpenedge Full time ₹ 8,00,000 - ₹ 15,00,000
Expert Progress OpenEdge Support Specialist

We are seeking an experienced and skilled Application Support Engineer to provide high-level support for business-critical applications built on Progress OpenEdge (ABL/4GL). This is a challenging role that requires strong analytical skills, technical expertise, and effective communication.

The ideal candidate will be responsible for:

  • Providing Level 2 and Level 3 support for Progress OpenEdge-based applications.
  • Monitoring application performance, ensuring system availability, and resolving incidents within agreed Service Level Agreements (SLAs).
  • Performing root cause analysis and implementing long-term fixes to recurring issues.
  • Handling batch processes, jobs, and scheduled tasks.
  • Collaborating with development teams for bug fixes, enhancements, and release deployments.
  • Supporting application upgrades, patches, and migration activities.

The successful candidate will possess the following skills and qualifications:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a production environment.
  • Good understanding of database concepts and performance troubleshooting techniques.
  • Experience in incident management, problem management, and change management.
  • Familiarity with Unix/Linux commands and scripting.
  • Knowledge of ticketing tools and platforms.
  • Excellent troubleshooting, analytical, and communication skills.

Preferred skills include knowledge of integration with APIs/web services, experience working with global support models, and basic knowledge of software development life cycle (SDLC) methodologies.



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