Application Support Engineer

2 days ago


Chennai, Tamil Nadu, India CBTS Full time
RTP Operations Support Engineer (Offshore TechOps Engineer- 4 positions)

Role Summary:

Provides L2 support for RTP Rail operations, executing monitoring checklists, triaging incidents, and escalating critical issues. Supports continuous improvement and documentation efforts.

Key Responsibilities:

-
- Execute hourly/daily/weekly operations checklists.
- Monitor SiteScope and Splunk alerts and ServiceNow incidents.
- Perform initial triage and escalate to onshore/offshore leads or L3 support.
- Investigate transaction failures and API errors using logs and SQL queries.
- Log incidents and resolutions in ServiceNow and Confluence.
- Ensure smooth shift handovers with detailed documentation.

Key Skills:

-
- Splunk, SiteScope, AWS (Aurora), SQL
- REST API debugging, ServiceNow, Confluence
- RTP Weekend L1 Support Engineer (Offshore)

Role Summary:

Provides weekend L1 coverage for RTP Rail, focusing on real-time monitoring, basic troubleshooting, and incident logging. Ensures timely escalation and documentation.

Key Responsibilities:

-
- Monitor SiteScope and Splunk alerts and ServiceNow incidents.
- Validate alerts against known issues and playbooks.
- Acknowledge P1/P2 alerts within SLA (5/15 mins).
- Apply predefined troubleshooting steps and update tickets.
- Escalate to L2 on-call support as needed.
- Document incidents and handoffs for onshore/offshore teams.

Key Skills:

-
- Basic Splunk and SiteScope monitoring
- ServiceNow ticket management
- Playbook execution and alert validation

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