Technical Support Specialist
2 days ago
We deliver comprehensive technology solutions for transformative business initiatives. Our services include Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions.
Serve enterprise and midmarket clients in all industries across the United States and Canada with deep technical expertise and flexible technology solutions.
- Complete assigned activities accurately and quickly in a MACD and trouble ticket environment.
- Configuration changes disconnects in Broadworks and Cisco Control Hub.
- Manage and monitor trouble tickets in Service Now.
- Intermediate understanding of VoIP technologies, carrier circuits, number porting & basic networking.
- Main point of contact for customers, managing expectations, and providing regular updates on project/task progress.
- Conduct thorough assessments of customer requirements, identifying potential challenges or conflicts.
- Communicate frequently and effectively with customers, sales, and internal stakeholders.
- Bachelor's degree in IT or project management or equivalent work experience.
- Prior experience (3-5 years) as a Service Desk Analyst or similar role, preferably within the IT services industry, with a strong focus on MACD operations.
Strong knowledge of VoIP applications, network infrastructure, and MACD processes is required.
Excellent organizational and time management abilities, with the ability to multitask and prioritize effectively in a fast-paced environment.
Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams, customers, and external stakeholders.
Analytical mindset with problem-solving capabilities, able to identify and resolve issues efficiently.
Proficient in customer support tools, such as ServiceNow and Salesforce.
Ability to work independently and adapt to changing project requirements and evolving business needs.
Strong attention to detail and a commitment to delivering high-quality results.
-
Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 2,50,000 - ₹ 4,50,000Job Title: Technical Support SpecialistJob Description:">The role of the Technical Support Specialist is to provide timely and effective technical support to customers. This involves identifying and resolving customer issues, as well as providing guidance on product usage and troubleshooting.">Required Skills and Qualifications:">Excellent communication and...
-
Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 3,00,000 - ₹ 6,00,000Job Title: Technical Support SpecialistWelcome to our team of technical support specialists! We're a dynamic and growing organization looking for talented individuals to join our ranks.Job Description:We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for...
-
Technical Support Specialist
5 days ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,50,000 - ₹ 28,00,000Job Title: Technical Support SpecialistOverview:We are seeking a skilled and experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for providing on-site technical support to clients, troubleshooting and resolving complex technical issues, and ensuring that all technical problems are resolved in...
-
Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling customer inquiries and resolving technical issues related to network devices.Key Responsibilities:Handle customer calls and troubleshoot technical issues...
-
Technical Support Specialist
4 days ago
Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to provide exceptional customer service and technical support for our next-generation SAAS CRM platform.As a key member of our team, you will play a crucial role in helping customers achieve optimal results from our product. Your excellent communication and...
-
Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeCloud Full time ₹ 15,00,000 - ₹ 26,00,000We are seeking a skilled Technical Support Specialist to join our team. As a technical support specialist, you will be responsible for providing level 1 application and technical support to users.About the RoleThis position requires an individual who can provide technical assistance to clients, diagnose and troubleshoot application problems, and monitor and...
-
Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Job DescriptionTechnical Support Specialist RoleWe are currently seeking a Technical Support Specialist to join our team. This role is crucial in ensuring that our clients receive the highest level of support and service.Responsibilities:Provide technical support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and...
-
Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing expert-level technical support for Oracle EBS R12, with a focus on Supply Chain and Manufacturing modules.Responsibilities:Provide timely and effective technical support for Oracle EBS R12...
-
Technical Support Specialist
3 days ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000Job Title: Technical Support SpecialistA technical support specialist at a dynamic company provides top-notch customer service and resolves technical issues efficiently. The role requires effective communication, problem-solving skills, and a passion for technology.The successful candidate will focus on delivering high-quality incident resolution,...
-
Key Technical Support Specialist
1 week ago
Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000Job Title:Key Technical Support Specialist">Our organization is seeking a highly skilled Key Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of computer systems and large format printers.">Experience with computer systems and large format...
