
Desktop Support Specialist
8 hours ago
The role of the Desktop Support Specialist is to provide technical assistance and support to users across different time zones. The ideal candidate will be able to troubleshoot hardware and software issues both onsite and remotely.
Key Responsibilities:- Provide round-the-clock technical support for desktops, laptops, and peripherals.
- Monitor and respond to incidents via ticketing system within Service Level Agreement (SLA) timelines.
- Perform remote troubleshooting and escalate unresolved issues.
- Support users across different time zones and ensure minimal downtime.
Required Skills and Qualifications:
- 7+ years of experience in a related field with 6 years of relevant experience.
- Experience working in a hybrid mode environment.
- Ability to work in three shifts: Morning, Evening, and Night.
Benefits:
- Opportunity to work with a global IT team.
- Chance to develop skills in remote troubleshooting and incident management.
Others:
- Maintain logs of shift activities and handover reports for continuity.
- Collaborate with global IT teams for coordinated support.
- Train users on basic IT procedures and best practices.
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