
Remote Desktop Support Specialist
2 days ago
About us: We unlock the value of data and applications to solve digital challenges, achieving outcomes that benefit business and society.
As a Remote Desktop Support Specialist, you will provide round-the-clock technical support for desktops, laptops, and peripherals. Your expertise in remote desktop support, Windows, and troubleshooting will help users across different time zones with minimal downtime.
Your responsibilities will include:
- Monitoring and responding to incidents via ticketing systems within SLA timelines
- Performing remote troubleshooting and escalating unresolved issues
- Maintaining logs of shift activities and handover reports for continuity
- Collaborating with global IT teams for coordinated support
- Providing technical support for desktops, laptops, printers, and other peripherals
- Troubleshooting hardware and software issues both onsite and remotely
- Installing, configuring, and upgrading operating systems and applications
- Responding to user tickets and resolving issues related to Windows, Mac, or Linux environments
- Maintaining logs of support requests, resolutions, and system updates
- Assisting in setting up new systems and user accounts
- Collaborating with IT teams to escalate unresolved issues
- Ensuring timely updates and patches for systems and applications
- Training users on basic IT procedures and best practices
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Desktop Support Specialist
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Remote IT Support Specialist
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Remote IT Support Specialist
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