Remote Desktop Technical Specialist

3 days ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 14,00,000 - ₹ 18,00,000

About Us: We offer a balance of innovation and an open culture that prioritizes ethics. Our team guides customers from current needs to future goals by unlocking data and applications to solve digital challenges, achieving outcomes that benefit both business and society.

Job Title: Remote Desktop Support Professional

Work Mode: Hybrid

Experience: 3+ Years

Job Type: Contract to Hire (C2H)

Notice Period: Immediate Joiners

Mandatory Skills:

Desktop Support Engineer - Rotational 24/7 Shift (2-5 Years Experience)

Key Responsibilities:

Technical Support:

• Provide round-the-clock technical support for desktops, laptops, and peripherals.

• Monitor and respond to incidents via ticketing system within Service Level Agreement timelines.

• Perform remote troubleshooting and escalate unresolved issues.

User Support:

• Support users across different time zones and ensure minimal downtime.

• Maintain logs of shift activities and handover reports for continuity.

Collaboration:

• Collaborate with global IT teams for coordinated support.

• Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.

• Maintain logs of support requests, resolutions, and system updates.

Setup and Maintenance:

• Assist in setting up new systems and user accounts.

• Collaborate with IT teams to escalate unresolved issues.

• Ensure timely updates and patches for systems and applications.

• Train users on basic IT procedures and best practices.

• Maintain inventory of IT assets and ensure compliance with company policies.



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