
Remote Technical Support Specialist
11 hours ago
About People Prime Worldwide was transformed into a forward-thinking, innovative company.
Job Title: Remote Desktop Support Engineer
We are seeking a skilled Technical Specialist to join our team.
- Provide around-the-clock technical support for desktops, laptops, and peripherals in a fast-paced environment.
- Monitor and respond to incidents via ticketing system within Service Level Agreement timelines.
- Perform remote troubleshooting and escalate unresolved issues to ensure minimal downtime.
- Support users across different time zones and maintain logs of shift activities and handover reports for continuity.
- Collaborate with global IT teams for coordinated support and training of users on basic IT procedures and best practices.
- Maintain inventory of IT assets and ensure compliance with policies.
Our company offers a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.
The ideal candidate will possess excellent communication skills, be able to work independently, and have the ability to adapt to changing priorities.
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