Remote Technical Specialist

2 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000
Technical Support Engineer">

The Security Remote Technical Support Engineer is an advanced engineering role, responsible for providing professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Key Responsibilities:
  • ">
  • Maintains the support process and ensures that requests for support are handled according to the procedures.">
  • Identifies and resolves problems following agreed procedures.">
  • Carries out agreed maintenance tasks.">
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.">
">Required Skills and Qualifications:
  • ">
  • Bachelor's degree or equivalent in Information Technology or Computing or related field.">
  • Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIS, ACCP, PCNSE, CCSE etc.">
  • Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.">
  • Seasoned experience in technical support to clients.">
  • Seasoned experience in diagnosis and troubleshooting.">
  • Seasoned experience providing remote support in Security technologies.">
  • Seasoned experience in relevant technology.">
">Benefits:

NTT DATA is a global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Others:

We are proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

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