Remote Technical Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeService Full time

We are seeking a dedicated and customer-focused Service Desk Engineer to provide remote technical support. This is an on-site role located in Bangalore. The ideal candidate will have a strong technical background, excellent communication skills, and the flexibility to work in a 24/7 environment.

Key Responsibilities
  • Provide remote assistance for a range of IT issues, including password troubleshooting and problems with Office 365 tools.
  • Respond to support requests via various channels, ensuring a timely and accurate resolution that aligns with established SLAs and KPIs.
  • Troubleshoot and diagnose technical issues using remote tools. Escalate complex or unresolved issues to senior analysts or appropriate support teams for further investigation.
  • Maintain accurate records of all support interactions. You will also contribute to the knowledge base by creating and updating support articles and FAQs.
Required Qualifications
  • Technical Skills: Strong knowledge of IT fundamentals, including hardware, networking, and operating systems like Mac, Windows 10, and Windows 11.
  • Experience: Experience working with IT Service Management practices (e.g., Incident/Problem/Change Management) using enterprise ticketing systems. Familiarity with remote support tools and Active Directory User Administration is also essential.
  • Soft Skills:
  • Communication: Excellent communication skills, both written and verbal, with the ability to explain technical information to non-technical users.
  • Problem-Solving: Strong problem-solving and analytical skills, with the ability to multitask in a fast-paced environment.
  • Customer Focus: A strong customer-centric approach and a passion for delivering exceptional service.
  • Flexibility: The ability to work in different shifts to provide 24/7 support.

Benefits include

  • Opportunity to work with a dynamic team
  • Chance to develop your technical and soft skills
  • A stable and secure work environment

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