Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Technical Support Specialist

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About the Role

The role of a Helpdesk Support Engineer is crucial in delivering outstanding customer service and technical support to a diverse global user base.

This position plays a key role in building and supporting the foundational platforms and end-user technologies that power critical business operations.

Key Responsibilities:

  • Deliver remote customer service and technical support to employees globally.
  • Utilize ticketing platforms (e.g., Jira Service Management) to log, track, and manage incidents, problems, and requests.
  • Diagnose and resolve hardware, software, and connectivity issues efficiently.
  • Escalate complex issues to other support and engineering teams when necessary.
  • Manage and prioritize support requests effectively to ensure timely resolution.
  • Educate and empower users through self-service portals and training on new tools and processes.
  • Create and maintain knowledge-base articles for recurring issues and solutions.
  • Collaborate with technology service providers to enhance service delivery.
  • Provide clear documentation, updates, and root cause analysis on support issues to management as required.

Requirements:

  • Minimum 4 years of experience in client service, desktop support, or technical support roles.
  • Bachelor's degree in Technology, Computer Science, or a related field.
  • Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
  • Familiarity with market data and electronic trading platforms preferred.
  • Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
  • Strong scripting and automation skills are advantageous.
  • Commitment to the highest ethical standards.

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