Technical Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time US$ 80,000 - US$ 1,20,000

Transform Your Career with a High-Impact Technical Support Role

We're seeking a skilled Technical Support Specialist to deliver exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer value.

  • Support customers on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver the best customer experience possible
Requirements
  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
What You'll Gain
  • Direct impact on customer success and product growth
  • A fast-paced startup environment with room to grow and innovate
  • The opportunity to work remotely with a talented, collaborative global team

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