Remote Technical Support Specialist

2 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 7,20,000 - ₹ 12,15,000
Job Description">

We are seeking an enthusiastic Technical Support Specialist to provide remote and office-based support for our clients. This role involves troubleshooting first-line issues across a variety of products, including a Content Management System (CMS). The successful candidate will be responsible for managing tickets, escalating issues, performing server maintenance, and updating the knowledgebase.

The ideal candidate will have excellent problem-solving skills, strong analytical thinking, and the ability to work well under pressure.

Internal Collaboration">

As a Technical Support Specialist, you will work closely with internal engineers and second/third-line support teams to escalate issues that require in-depth troubleshooting or advanced knowledge.

Additionally, you will collaborate with product and engineering teams to gather information on product updates, bug fixes, and new features that may impact client support.

Knowledgebase Management">

You will update and expand the internal knowledgebase, ensuring it includes the latest troubleshooting steps, solutions, and product documentation.

Share knowledge with both clients and internal teams to promote self-service and improve overall efficiency.

Update the knowledgebase regularly to ensure it remains up-to-date and accurate.



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