IT Desktop Support Specialist

3 hours ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 55,00,000 - ₹ 85,00,000
Job Title:

Desktop IT Specialist

Experience: 1 Year+

Key Responsibilities:

  • Install, configure and maintain Windows and macOS operating systems to ensure optimal performance.
  • Troubleshoot hardware issues related to desktops, laptops, printers and other peripherals to minimize downtime.
  • Install, update and patch software applications and security tools to protect against threats.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint to enhance productivity.
  • Support system provisioning via Microsoft Intune and Windows Autopilot with a basic understanding of the technology.
  • Manage user accounts, groups and permissions using Active Directory to ensure secure access.
  • Assist with system upgrades, data migrations and routine backups to prevent data loss.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems to maintain a stable connection.
  • Perform basic configuration and support of network devices such as routers, switches and firewalls to ensure network integrity.
  • Assist in IP address configuration and network printer setup to streamline operations.
  • Monitor and maintain network performance at the location to identify areas for improvement.
  • Respond to IT support tickets in a timely manner to ensure effective resolution.
  • Document technical issues, solutions and IT processes accurately to facilitate knowledge sharing.
  • Ensure compliance with IT security policies and industry best practices to safeguard sensitive information.
  • Manage IT assets and maintain inventory for the designated location to optimize resource allocation.

Benefits:

Opportunity to work with cutting-edge technologies, Collaborative team environment, Professional growth and development opportunities.

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