Senior Desktop Support Specialist

18 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

Job Overview:

The role of Associate Technical Analyst plays a pivotal part in our IT support team, dedicated to delivering exceptional services. This individual will be responsible for providing hands-on assistance, resolving technical issues, and ensuring seamless day-to-day operations.

Working onsite, this collaborative environment allows employees to drop in for help. No two days are the same – troubleshoot technical issues, manage IT assets, deploy hardware, and ensure users have the tools and support they need to stay productive.

Whether it's fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, the focus is on making technology accessible, reliable, and user-friendly.

Key Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Utilize ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

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